Connecting with the helpers you like
Serv specializes in offering a wide range of tourist services, including personalized travel planning advice, accommodation bookings, transportation arrangements, guided tours, restaurant recommendations, and recreational activities to ensure a comprehensive and enriching travel experience.
You can get in touch with us in several ways: through our website by filling out the contact form, by emailing us at info@serv.com.co, or by calling our phone number (+57) 350 575 5555. Our team will be delighted to assist you with your inquiries and requests.
The safety and well-being of our clients are our priority. We work with reliable vendors and adhere to stringent standards to ensure safety in all aspects of the journey, from transportation to planned activities, complying with local and international regulations and guidelines.
Yes, we understand that plans may change. We are willing to assist with modifications to your itinerary whenever possible. Please get in touch with our team as soon as possible to discuss the changes you wish to make.
Yes, we are delighted to assist you with additional services or adaptations to your itinerary during your trip. Get in touch with our team, and we will do our best to meet your needs.
In case of cancellation, please notify us as soon as possible. Refer to our cancellation terms and conditions for information on applicable policies and possible refunds.
Our team will be happy to provide advice on visa requirements, passports, or other necessary documents for your trip. Contact us for detailed information on your destination’s requirements.
We are committed to sustainable and responsible practices. We collaborate with providers who share our values and promote environmentally friendly and community-centric initiatives in all our tours.
Absolutely! We are here to help facilitate your travels, including necessary assistance and adaptations for accompanying children or individuals with specific needs. Get in touch with us to discuss your requirements.
We accept payments via credit cards, bank transfers, and cash, offering multiple options for your convenience.
The timing and payment terms will vary depending on the type of service. We will provide you with detailed information on deadlines and payment conditions upon confirming your booking.
Yes, in many cases, a deposit is required to confirm and secure your reservation. Deposit details will vary depending on the service reserved.
Refund policies are subject to our cancellation terms and conditions. We will guide you through the process and applicable refund timelines.
Depending on the chosen payment method, an additional charge may apply to cover associated costs. We will inform you of any additional charges before processing your payment.